Who We Are and How We Work

About Us: Operating since 2019, supporting Australian businesses across administration, real estate, customer service, and back-office operations.

About Us

Elite Personal Assistance is an Australian-led Virtual Assistant agency that has been supporting businesses since 2019, helping them operate smarter, scale with confidence, and achieve significant cost savings as a natural result of better systems and support. We provide dedicated Virtual Assistants backed by a structured management framework that prioritises reliability, accountability, and long-term success.

We don’t believe in short-term outsourcing or hands-off staffing. Instead, we build stable, well-supported teams that integrate seamlessly into our clients’ operations — allowing business owners to reduce overhead, delegate with clarity, and maintain control while growing sustainably.

The Elite Difference

Anyone can hire a Virtual Assistant. What sets Elite apart is how we support them — and how we support you. Our model is built around structure, oversight, and proactive support, ensuring your VA is never working in isolation and your business is never left exposed.

Behind every Elite VA is a team that manages performance, provides guidance, and steps in when needed. This approach reduces risk, improves consistency, and delivers results that last — not just quick wins.

Structure. Support. Results — delivered the Elite way.

How We Work

Our approach is designed to make delegation simple, structured, and sustainable. We don’t rush placements or take a “set and forget” approach. Instead, we follow a clear process that ensures the right fit, smooth onboarding, and ongoing support for both clients and Virtual Assistants.

Virtual Assistance Roadmap

1. Understand Your Business

We take time to understand your business, workflows, and priorities before recommending a Virtual Assistant. This allows us to identify where support will have the most impact and set clear expectations from day one.

2. Match the Right Virtual Assistant

We carefully match you with a Virtual Assistant based on skills, experience, and working style — not just availability. The goal is alignment, not just filling a role.

3. Structured Onboarding

Your Virtual Assistant is onboarded with clear processes, access controls, and documentation. We work closely with you during this stage to ensure tasks are clearly defined and workflows are set up properly.

4. Ongoing Support & Oversight

Once your Virtual Assistant is up and running, our team remains actively involved. Team Leads and Subject Matter Experts provide guidance, monitor performance, and step in when needed — so you’re not left managing alone.

The People Behind Elite

Our team is built to support both our clients and our Virtual Assistants. Behind every Elite VA is a dedicated support structure — including team leads, subject matter experts, and operations oversight — ensuring workloads are managed, performance is supported, and issues are resolved before they impact your business.

Cog Cog
Aaron Peckitt

Aaron Peckitt

Director and Founder
Vas Hadzellis

Vas Hadzellis

Director and Founder
Ren Santos

Ren Santos

Head of Operations
Marvi Sergio

Marvi Sergio

Service Delivery Manager
Sharon Cruz

Sharon Cruz

People & Finance Operations Lead
Kyrha Medina

Kyrha Medina

Training and Onboarding Manager
Cristin Cabahug

Cristin Cabahug

Client Operations Lead
Joshua De Dios

Joshua De Dios

Client Operations Lead
Ezekiel Cruz

Ezekiel Cruz

Client Operations Lead
Gabriel Digman

Gabriel Digman

Client Operations Lead
Mercel Dollisen

Mercel Dollisen

Subject Matter Expert
Akio Escano

Akio Escano

Subject Matter Expert
Ricky Lao

Ricky Lao

Subject Matter Expert
Jom Naval

Jom Naval

Subject Matter Expert

Let’s Talk About Your Workload.

Talk to our team about your business needs and see how a dedicated, professionally managed Virtual Assistant can support your operations.

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