FULLY REMOTE
Our contractors work from home with all the tools and support needed to deliver high-quality services to clients.
Frequently Asked Questions & Tips
From application to interview, we’re here to help you confidently advance towards your goals
What positions are currently available
We offer full-time freelance roles supporting Australian and international clients in administrative, marketing, lead generation, and coordination tasks. Openings vary depending on client needs. Check our Careers Page for updates.
Tip: Visit our website regularly; roles can open daily and filling is fast.
Do I need prior experience to apply?
While at least one year of relevant experience in virtual assistance, BPO, or administrative support is preferred, candidates without direct experience may apply if they demonstrate strong English communication, adaptability, and key soft skills like problem-solving and professionalism.
Tip: Highlight transferable skills and examples of adaptability in your application.
How do I apply?
Submit your application online via our Careers page or Zoho portal. After applying, the process includes:
- Skills or competency assessments
- HR screening
- Initial interview
- Final interview
- Client-specific matching and onboarding
Tip: Ensure your application is complete, accurate, and tailored to the role.
How long does the hiring process take?
The timeline is flexible depending on client availability—it can be as short as one day or take a few weeks.
Tip: Stay responsive to emails or interview requests to avoid delays.
Can I work remotely?
Yes. All roles are 100% work-from-home. You’ll need a reliable internet connection, quiet workspace, and your own computer, headset, and webcam.
Tip: Maintain a professional home-office setup to ensure uninterrupted workflow during client calls.
What are the working hours?
Hours depend on client location, but typically:
- DST clients: 5:30 AM – 2:30 PM PHT (sometimes 6:00 AM start)
- Non-DST clients: 6:30 AM – 3:30 PM PHT
- Queensland clients: 6:30 AM – 3:30 PM
- Western Australia clients: 8:30/9:00 AM – 5:00/5:30 PM
- Work is Monday to Friday, weekends off.
Tip: Align your personal schedule with client hours for maximum efficiency.
Can I take leave while under contract?
Yes. Leave requests must be filed and approved at least 14 days in advance. Approved leave is already included in your monthly rate; therefore, any absences—whether approved or not—will be deducted on a pro-rata basis.
Tip: Submit leave requests early and coordinate with your supervisor to ensure smooth workflow and no interruptions.
Can I terminate my contract?
Yes. Either you or the company may terminate the contract with 30 days’ written notice. Immediate termination may occur for poor performance, serious misconduct, or breach of agreement. Any approved work completed up to termination remains payable.
Tip: Provide written notice as early as possible and complete pending tasks to ensure smooth contract closure and full final payment.
How am I paid?
Contractors are paid in AUD via Wise on the 1st and 15th of each month. Payments are all-inclusive, covering holidays, leave, and entitlements. Deductions apply for unworked days, tardiness, overbreaks, and undertime.
Tip: Submit timesheets and invoices accurately and on time.
Are holidays paid?
Yes. Australian and Philippine public holidays are included in your rate. Australian holidays are paid no-work days, while Philippine holidays are built into your all-inclusive monthly fee—so if you’re absent on a PH holiday, it follows a no-work, no-pay approach.
Tip: Keep track of client holidays and plan your tasks accordingly to ensure smooth workflow and deadlines.
Are there salary increases or rate reviews?
Yes. Rate adjustments are based on performance, feedback, or length of service, and must be approved in writing. While there are no automatic or retrospective increases, rates are reviewed annually starting from the 2nd anniversary, with an automatic 5% increase for eligible contractors.
Tip:Maintain consistent professionalism, deliver quality work, and stay engaged to be considered for rate adjustments.
Do I receive other benefits?
All entitlements are included in your gross monthly rate. Contractors manage their own taxes, government remittances such as SSS/HDMF/PHI, health and life insurances, and other personal benefits. Optional private insurance can be purchased at your discretion.
Tip: Keep track of personal tax obligations to avoid penalties.
Are there training opportunities?
Yes. New contractors complete an onboarding overview with the Training & Onboarding Manager, followed by shadowing and hands-on training.
Tip: Engage actively and ask questions to accelerate your learning.
What tools and systems will I use?
Tools depend on client needs. Approved software, subscriptions, and communication platforms are provided. Personal use is prohibited.
Tip: Familiarize yourself with tools before starting client tasks and maintain organized cloud-based files.
How is performance monitored?
Contractors daily timesheets is tracked via HubStaff, maintain communication with Client Operations Lead, and meet client deliverable standards. Attendance and performance are regularly reviewed.
Tip: Track hours accurately and communicate proactively to demonstrate reliability.
Does Elite provide gadgets or equipment?
Generally, no. Contractors must provide their own computer, headset, webcam, and reliable internet connection. Contractors who previously had company equipment may continue using it, but it remains company property until fully repaid (if on loan). The company may approve software or hardware loans on a case-by-case basis.
Tip: Ensure your home setup meets all technical requirements before starting to maintain productivity and avoid interruptions.
Is there an internet allowance?
No. Contractors are responsible for providing their own reliable internet connection. The company does not provide an internet allowance.
Tip: Ensure you have a stable and fast internet connection to avoid disruptions during client work.
What are the expectations for professionalism?
Contractors must maintain a clean, quiet workspace, use company provided video backgrounds, dress appropriately, avoid alcohol or drugs during work hours, and follow cybersecurity policies.
Tip: Treat every client interaction professionally; conduct impacts your reputation and career growth.
Can I work for another client or company?
No. Any conflicts of interest must be disclosed, and you may not provide services to direct competitors or Elite clients during your contracted hours or while your freelance agreement is active.
Tip:Prioritize Elite assignments during your contracted hours to maintain compliance, professionalism, and trust.
Can I subcontract or share my work?
No. Subcontracting or assigning your tasks to another person is strictly prohibited and may lead to immediate termination.
Tip: Always perform your own work and maintain accountability.
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